Concierge Services

WORLDsearch Direct Imports:

Our non-domestic sources can often produce the very same promotional products you are currently purchasing from U.S. factories and save you 30% –50%. We eliminate the unexpected problems of direct importing by planning the production schedule so that your order arrives on time. We quote prices that include all standard transportation and custom charges to the U.S.

Order Guardian System:

Our job is not done until your order arrives on time at your destination and with the correct imprint. Our five-point follow-up system is designed to ensure prompt and accurate shipping and invoicing.

Your order is monitored from the time you place it, through proofing, until it is shipped. We do all we can to assure on-time delivery and accurate invoicing. Newport backs this up with our promise of customer satisfaction. ur many years of experience allow us to react quickly to meet unexpected situations and emergencies so deadlines ca be met as well as non time-sensitive needs.

BUDGETBUKS Dollar Stretchers:
Can Newport assist you in maximizing your budget dollars? You can bet your "bucks" we can! Here is how Newport accomplishes that: 1. Closeouts (over 50% savings) 2. Special Sales (through our relationships with manufacturers) 3. Buying Power (knowing where the best pricing is) 4. Logistics knowledge (reduce freight costs)

These are just four of the many ways your budget dollars go further. Ask your Newport Promotional Concierge how BUDGETBUKS Dollar Stretchers™ can work for you.

Custom Creations:

Even with the more than 5,000 different manufacturers that Newport represents, there are some times that a catalog item is not the most-effective product solution. When this occurs, Newport offers two avenues for customization. We can often "tweak" an item by adding to or modifying its existing appearance, such as changing the color or fabric to customize it for your needs.

A second option is to custom design an entirely new item for production by one of our manufacturers. This usually will entail more time for the designing, proofing and manufacturing, This results in a truly unique item to reflect your company’s specific image and message.

Multi-Messaging:

Newport understands your time is valuable and we will adapt accordingly. If you prefer a face-to-face meeting, we’ll be there. However, if you prefer that images and product ideas be sent via e-mail, we can gladly do that as well. Need a spreadsheet with costs and options? Can do. Rather have catalogs with suggestions flagged to review? They’ll be in the mail. Want to check out our website for idea generation? It’s available 24/7 at www.newportpros.com

Rave Reviews:

You have a right to know how your vendors perform.

It’s easy for companies to state that they provide great Customer Service. Are their statements true, or just a line in some marketing brochure? The most reliable way is to read what actual customers say!

We ask you to tell us how we did and we’ll ask you. Our president sends every customer a Quality Assurance Survey with every invoice as a double check of your satisfaction. We want to know if something is not to your liking so we can resolve any issues quickly.

You are welcome to review the many voluntarily-provided testimonials from current clients. We listen and respond to our customers’ comments and have improved our customer service by implementing many of these suggestions.

Effective Results:

Final results are what are most important to you—that’s the bottom line. What does Newport do to help ensure effective results for you? First of all, we start with suggesting appropriate products to help accomplish your goals. We select items from quality sources that decorate with care and precision.

It is through Newport’s ability to address difficult challenges so our customers can achieve their desired results. That is what has enabled us to convert satisfied customers into our most loyal "fans."